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Job Title: Product Technical Support Rep
Location: Duluth, MN.
Job Description: Technical support representatives help customers troubleshoot issues with a piece of equipment. Tech support is also responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the company’s system requirements.
Duties & Responsibilities: Tech support requires exceptional communication skills to explain complex concepts to customers over the phone. These representatives also need to be problem solvers who can find creative solutions to an issue.
Education: A high school diploma is required, but a college degree is preferred.  We are looking for someone with expertise in both Mac and PC operating systems and is familiar with basic troubleshooting procedures.
Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information: Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.


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