PRODUCT SUPPORT Coordinator

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Coordinator at our corporate office in Dubuque, IA..

The Product Support Coordinator is responsible for assisting with the implementation of standard job pricing at the dealership and building and maintaining the standard job pricing database for all locations. Additionally, responsible to create all Preventative Maintenance Agreements for both whole good sales and aftermarket sales.

Essential Duties and Responsibilities (not in order of priority):

• Assists in implementing standardized job pricing processes that maximize service profitability
• Builds and maintains Standard Job Pricing database in Expert Services
• Reviews, modifies, and implements Deere prepared job times & steps from Marketing Service Times and Expert Services
• Reviews MCF work orders for potential standard job creation
• Leverage feedback from locations to add new or improve existing standard jobs
• Analyzes the efficiencies for existing standard jobs to determine if adjustments are needed
• Communicates changes/additions of job codes with necessary personnel within the organization
• Track and/or report on the progress of implementing standard job pricing
• Builds all Preventative Maintenance (PM) agreements for all MCF regions
• Drives consistency and accuracy in PM agreements to maximize the profitability of each agreement
• Develop monthly reports for PM Agreement sales
• Resident expert of SVAP and Expert Services
• Attends training sessions as needed
• Meet with service & parts leadership to discuss the process for the creation of PM agreements and the use of standard jobs

Education, Skills & Knowledge Required:

• High School Diploma, GED, or equivalent experience required; Associate or bachelor’s degree preferred
• A comprehensive understanding of John Deere construction and forestry equipment
• Minimum of 3 years related equipment experience and/or training; or equivalent combination of education and experience
• Thorough understanding of the day-to-day operations of parts and service departments
• An understanding of what drives profitability and absorption for parts and service departments
• Experience with intermediate computer functions; experience using Service ADVISOR™, Parts ADVISOR™, Service
• Delivery, EQUIP, SVAP, and Expert Services
• Must be skilled in customer service relations and act in a professional manner in all facets of customer service
• Must be able to execute consistently
• Must be able to analyze rigorously
• Must be good at recognizing and resolving difference
• Ability to work under conditions of periodic mental stress
• Ability to concentrate on several issues at the same time 
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Present a neat, clean, professional appearance of self and use proper business etiquette.
• Valid driver’s license required
  

Benefits:

• Paid time off - 80 Hours in the first year
• Medical, Dental, Vision, Short and Long-Term Disability Insurance
• 401k with Employer match
• $50000 company paid life insurance policy
• Mostly indoor office work environment
• Noise level is usually low

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.