Service advisor

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a  Service Advisor.

The Service Advisor assists the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer Inquiries about service work and distributes customer inquiries accordingly. Prepares work orders to ensure technicians have work in front of them and coordinates Parts orders for the service department.

Essential Duties and Responsibilities (not in the order of priority)

• Fields internal and external customer inquiries to the Service Department
• Opens and closes work orders as directed by the Service Manager
• Maintains service department filings and records and service library with current information (for example, files, bulletins, manuals, multi-media, ect.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment. Hours or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• May prepare Service Technicians labor performance productivity and efficiency reports
• Coordinate and order parts for the service department under Service Manager Supervision and work with the parts department to resolve issues including freight deliveries and inventory discrepancies. Coordinate and calculate the proper freight charges for parts orders to the shop
• Process and Distribute machine down freight each morning. Closely work with technicians to ensure proper parts are ordered for the service department. Pull and distribute parts for technicians. Order and manage machine down freight properly under the service manager’s direction.
• Print a list of all back-ordered parts and feedback as to expected ship dates or status updates
• Ensure the shop returned parts or cores are made available to Parts Department in a timely manner for accurate restock and or return
• Coordinate and process oil sampling program
• May participate in Service Training programs required for the development of skills and knowledge
• Maintains a clean work area and preforms work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products
• Performs other related duties as required and assigned 
• Maintain regular on-site attendance

Education, Skill, & Knowledge Requirements

• High School Diploma, GED or equivalent experience required; Associates degree preferred
• Experience working in service department 
• Experience with basic accounting practices
• Experience with basic computer functions
• Experience working cooperatively in a team environment
• Experience communicating effectively
• Ability to sit or stand for long periods of time
• Ability to lift up to 25 lbs

Benefits

• Paid time off -80 Hours in the first year
• Medical, Dental, Vision, Short and Long-Term Disability Insurance
• 401k with Employer match
• $50000 company paid life insurance policy

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.